Helpdesk Sigma
How can we help?
Report a fault, follow a ticket or check when your equipment is next due for maintenance. Our engineers support Sigma Rectrix installations nationwide.
01 / Reach the helpdesk
One call or one email opens a ticket.
Every email to the helpdesk becomes a ticket with a reference number, so nothing gets lost between engineers. Give us the serial number on the device sticker and we can see its history straight away.
02 / Your tickets
Follow every request to the end.
Sign in to see your tickets, who is assigned, and the signed service report once the job is done.
03 / Check a device
Scan the sticker, or type the serial.
Every device we maintain carries a Sigma QR sticker. Scan it with your phone, or enter the serial number here, to see its maintenance history and when the next visit is due.
04 / What we look after
From the desktop to the data centre.
Preventive maintenance
Scheduled rounds on every device under contract, each one signed off on site by your person in charge.
CMRepairs & breakdowns
Corrective maintenance on site or at our bench, with a service report for every visit.
24x365Data centre & infrastructure
UPS, generators, cooling, fire suppression and remote monitoring for mission critical sites.
SECSecurity incidents
Firewall, VPN, mail and endpoint protection issues handled by our security team.
05 / How a request is handled
Logged, fixed, and signed off.
- Log itCall, email or tell your engineer. You get a ticket reference.
- AssignedThe helpdesk triages it and puts an engineer on it.
- FixedResolved remotely where possible, or on site when it has to be.
- Signed offYour person in charge signs the service report before the ticket closes.