Network Engineer

Cyberjaya, Malaysia

Responsibilities : 

  • Responsible to provide technical support and ensure customer's network infrastructure is well integrated, properly configured, tested, secured and always available
  • To identify problems and issues (technical, process etc) encountered by customers and be self-independent to resolve within shortest possible time
  • Troubleshoot any network and system related problems
  • Participate actively as project team member in any customer's project implementation like installation/system upgrade/migration
  • Troubleshoot possible internet/DNS/routing/switching/firewall issue faced by customers
  • Provide good technical customer service at all level, visit customers whenever applicable, identify potential customer's future requirement from technical viewpoint

Requirements :

  • Candidate must possess Degree/Diploma in an IT related field
  • Preferably with CCNA/CCNP/MCSE/Linux or other relevant certification
  • Knowledge in Microsoft or Linux systems, Networking, Security, Data-storage products and solutions (such as VPN, firewall, router, spam-filter, access point, network load-balancer, VoIP and etc)¬†
  • Possess experience in supporting email systems, anti-virus, backup solutions and database¬†
  • At least 1-2 years of working experience on hands-on technical support, network and system troubleshooting
  • Hands-on understanding and experience in troubleshooting of network related problems and thorough technical familiarity with IT/Networking Systems
  • Provide installation, configuration, testing, post-implementation technical support and maintenance for server or PC hardware/application and network equipment. To troubleshoot, identify and resolve customer's IT problems and performance
  • Familiar with network, hardware and Operating System
  • Through understanding of various networking and application level protocols such as TCP/IP, OSPF, BGP, 802.1a, DNS, SMTP, SNMP, VPN will be an added advantage
  • Must be able to write and speak fluently in English and Malay
  • Possess good and positive attitude, pro-active, diligent, willing to learn and service-oriented
  • Good analytical, interpersonal and communication skills
  • Initiative and able to work independently with minimum supervision as well as a team player
  • Willing to travel